Stopped receiving email notifications

[Emilien Devos]

Hello,

On the 12th of July at 03:40UTC, all of my colleagues stopped receiving email notifications from Jira.

My colleagues and I have their email address under the domain @cartesoft.lu.

Could you check if there are some issues related to our domain in your email system? You can also check individual email addresses like mine.

Best regards,

Émilien

[Andy Heinzer]

Hi,

I found that there were a few bounced emails sent to users on that domain.  The SMTP error was

550: 550 5.1.1 ...@... Recipient address rejected: ... in virtual alias table

2022-07-12T05:30:39+00:00

I found about 10 such replies on different accounts in that domain.  I have removed these address from our suppression list.  However if this kind of error is happening again in the near future, I would recommend reaching out to your mail administrator with this error message as there might be a misconfiguration to cause this.

Regards,

Andy

[Emilien Devos]

Hello Andy,

Thank you for your help.

You did solve the email issue.

We are using Gmail as an email provider, we can't configure a lot of parameters, so we don't have a way to prevent any future bounced emails.

Could you suggest to me a way to adapt some parameters in order to not having this issue again in the future?

Best regards,

Emilien

[Andy Heinzer]

At the moment, I don't have a clear way to avoid this problem.  We are working on a means to let site administrators self-service this kind of blockage, but there not a clear time table on when this might be available.

[Sam Earnshaw]

Make sure there aren't any issues with your SMTP mail server. If you are a site administrator, you can send test emails under Jira Administration>System>Outgoing Mail under the mail tab.

[Emilien Devos]

We are on the Jira cloud, not the self-hosted, so we don't have access to that setting.