Stop 'update' notifications for a specific field

[David Moores]

Hi, sorry, I tried to find an answer to this as I know it will have been answered before, but I couldn't find any.

I have an automation which is updating a custom, hidden, field every 5 minutes. Is there a way I can prevent this from causing the 'issue updated' notification? Preferably without addons. At the moment I'm just disabling 'issue updated' but if possible I would prefer to keep that, but just exclude this field (or the user which is causing it). 

Any help is much appreciated!
David

[Florian · Accepted solution]

When you are using Automation for Jira there is a toggle box to disable mail. 

https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405 

[David Moores]

Seems to be a dead link, but I found it through google, though weirdly it seems to be exactly the same (though it works now?)
https://community.atlassian.com/t5/Jira-questions/Disable-emails-from-Automation-for-JIRA/qaq-p/1253405

[David Moores]

Oh, I see it now, there's a whitespace at the end.

[David Moores]

Perfect, worked a charm, I was looking in the wrong spot - didn't think about looking in the actual rule changing the value.

[Joshua Sneed Contegix]

Hi David,
No, that is not possible using standard methods because the issue is updated and fires the Issue Updated event as expected. You might be able to change the automation, add a transition, and fiddle with the post-functions. Specifically, the automation transitions the issue, add a condition to the transition to restrict who can use it, add a post-function to set the field, and remove the event post-function. I think this might 'bypass' the Issue Updated event and prevent the 288 notifications a day. Cheers!

[David Moores]

Oh interesting, hmm, maybe I'll go back to the drawing board then.  

Thanks for the help though, gives me some closure.