Stop notification for automation reporter

[Vignesh Jayagopal]

Hi, We have integrated JIRA with another ticketing tool. If any ticket created in the tool, new ticket will be created in JIRA with common user id.

So if any changes done on the JIRA ticket, notification is sent to the common user id which notifies many users in that group.

Due to that we want to stop notification when the ticket is raised from the common user id.

I am thinking of creating a rule by removing the common user id from watchlist when the issue is created.

Will that work or is there any other solution for this.

[Dirk Ronsmans · Accepted solution]

hey @Vignesh Jayagopal ,

Most likely these notifications are coming from the notification scheme. There you can see which users are included in the notifications. (reporter, assignee, specific groups, ... )

I'm going to assume that the common id is set as the reporter? If so you could remove the reporter from the notification scheme but that would mean that you also remove that notification for all other issues.

You cannot exclude a specific user from the notification scheme.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

You could either invest in an app that has more elaborate notification possibilities or you can re-shape your notifications using the automation. Both are troublesome (especially the automation one) but like I said, you cannot exclude a specific id from your notification scheme.