Statistics for the Jira Cloud add-ons usage

[Inna S]

As a site administrator, I'm asked to provide usage statistics for all the marketplace applications / add-ons installed on our Jira site.

We want to know how many users make use of specific app and who these users are.

If we could have the more detailed data, like the frequency of use, - all the better.

As the cloud apps are all said to communicate with Jira site via API calls, I'd guess this should not be a problem to obtains the data. On the way, we could also gain the audit records of all the operations performed by these add-ons on our data. That would help a lot in establishing trust with these app. 

Does anyone have a suggestion on how to get this information? 

Thank you,
Inna

[Trudy P Claspill · Accepted solution]

Hello @Inna S 

There is currently no Atlassian-provided methods for obtaining that information.

Consider reaching out to each app vendor to see if they can provide your with any methods for obtaining that information for their apps.

[Inna S]

Thank you, @Trudy P Claspill

it did not occur to me. Will try.

[David Day_ Appcento]

Hi Inna, came across this old thread but I relate to this so much. A while back I was managing my org's Jira and someone asked me for a report on which apps were actually being used. I froze. I had no idea.

I went down the usual rabbit hole, checked Manage Apps (shows who installed, not who uses), emailed a couple of vendors asking if they tracked usage (they don't since the data belongs to Atlassian apparently), dug through audit logs which only go back 90 days and are basically a wall of text. Nothing gave me what I needed: who's using what, how often, and can we cut costs?

That frustration is actually what led me to start exploring building a Forge app to solve this exact problem. Figuring out how to track app activity through the Forge APIs has been a wild learning journey.

Did any of these work for you, or are you still stuck? I'd love to hear if anyone found a workaround.