Standard trial started on its own?

[Stavros Kallenos]

On Friday 26/04 i was sent 1 email about joining Jira service management and starting a free standard plan trial.

Is there a way to find out what happened? we're 4 users on the site, 2 admins, We did not activated standard plan so why did I get both of those emails? 

[Stavros Kallenos]

Ιt was activated by its own as i added 4 user(agents) in Jira Service Management and the maximum for the free plan is 3.  You can cancel it through admin portal

[Ben Finn]

It possible someone activated it by accident. Atlassian makes it very easy to start (for obvious business reasons). This has happened twice to me. Both times I was able to get a response with details from the Atlassian billing team. For one I got a Confluence standard trial disabled and was able to request it later if needed. Good luck.

[Stavros Kallenos]

Thank you for your prompt response. I think it was activated by its own as i added 4 user(agents) in Jira Service Management and the maximum for the free plan is 3. I managed to cancel it.

[Ben Finn]

That makes sense. The reason I reached out to Billing was to find out who started it/how and to make sure that we kept the option for the free trial later.