Sprint burndown not getting updated for some users

[Sushilkumar Pandey]

My Sprintburndown chart ( Remaining time estimate) is not getting updated for few users whereas it is getting updated for other users.

Immediate help would be much appreciated.

Regards,
Sushil

[Nic Brough -Adaptavist-]

Are you using a security scheme to hide issues from people?  The burndown chart will be calculated using only issues that the current user has access to.

[Sushilkumar Pandey]

Users have access to the issues

[Sushilkumar Pandey]

I am really upset with the level of support from Jira, I am also facing other issues in Jira, not sure where to escalate.

[Nic Brough -Adaptavist-]

I think you are misunderstanding what Community is - it's a load of people talking about Atlassian software.  We are not support.  This is not a support request, it is asking a question in a public forum.

We're volunteers.  I read (and try to answer) a lot of questions, but I miss responses, especially ones that give little or no additional information, or happen when I'm on training courses like I was on the 6th.

Anyway,

The next thing you should look at here is the difference between two of the users.  Start by getting two of them who get different results and look at exactly what those differences are.  Check they are on the identical url, and then drill into what looks or behaves differently  between them.  "not getting updated" does not really tell us much.  Make sure both of them refresh the page so they're definitely looking at the same thing.

[Sushilkumar Pandey]

Extremely Sorry... I am new to Jira and considered this as a support platform.

I will reach out to Jira's support on this.

Thanks for being so considerate.

[Nic Brough -Adaptavist-]

No need to apologise, we understand!

Atlassian support is over at https://support.atlassian.com/contact

They will probably ask you much the same though, to see what the differences are.  Please feel free to do that here too - we might also be able to help!