Spinning wheel when trying to add or delete any comment on a task

[Peter Franca]

Hi all, 

When working on Support task tracking whenever I need to edit or modify a ticket I get a eternal spinning wheel on my screen. To workaround it I need to open the task that I want to modify on a new tab by right clicking and opening it on a new tab in order to work. 

Does anyone here have experienced it?

I am running version 7.8 on a Windows Server 2016

[Andy Heinzer]

It's very difficult to say for sure what would cause this behavior with just this information.  In my experience there tends to be something else happening in Jira during this process.  I have seen 3rd party plugins to Jira that could cause a similar behavior.

So what I would recommend would be to recreate this problem, note the exact date/time, and then go into the $JIRAHOME/log/atlassian-jira.log file to see if we can find any warning/error messages that might correspond to the date/time when this problem happened.  Perhaps while looking at those logs we might get a hint as to what specific code packages might be getting called or that are related to this hang up.

If you don't see any such warnings/errors in the logs, then the alternative approach is to investigate if this is a problem specifically with your browser session.  It might help to try to recreate this problem and then take a look at your browser's console log to see if any errors are being registered there.  

I'm more inclined to start with the server logs if you have access to them.