Spam : automation flagging for certain keywords

[DBooher]

Hi, we get a lot of spam and I'm not having successes with setting up an automation rule to [1 : assign work item to a user] and [2 : add internal note "suspected spam]. The problem is with the filtering stage I think. 

Is there an all code version of the automation function instead of using the flowcharts?

What I want to do: When work item created, If email address from domains A.com or B.com, OR If the text anywhere contains keywords BuySpamNow or SpamKeyWord, add an internal note and assign it to User. 

Thanks for any insights

[Karan Sachdev · Accepted solution]

Hey @DBooher

Welcome to Atlassian Community!

I believe only using {{issue.fields}} will not work as expected. You'll have to specify which field(s) should be compared.

For example, you can write {{issue.summary}} contains "Spam" to check if the sumary contains the word Spam.

If you want to validate this for multiple fields, you can use the If/Else block to add multiple conditions and specify the AND/OR logic.

Thanks!

[DBooher]

Hi Karan! 

I've had a chance to test it and today the automation successfully flagged its first offending issue! Note was automated, issue assigned to me, then email was sent to me. 

Now if I can automate add email to blocklist and then delete issue, it would truly be perfect

Thank you!