Some users are not receiving email notifications to tickets where they are a watcher

[jeff.buckley]

Certain users have reported not receiving any kind of notifications despite being watchers on the tickets. No permission scheme changes have been made. This seems to be isolated to a given user. Any ideas?

[Alex Koxaras -Relational-]

Hi @jeff.buckley and welcome to the community (oh boy, how I wish that Jeff Buckley was still alive!),

Tell your user to look at his personal settings, if has unchecked the "you are watching the issue" option: