Solution

[Ivan Andrieiev]

How to make the "Solution" field mandatory when closing a task?

[Nic Brough -Adaptavist- · Accepted solution]

Add a validator to the "close" transitions in your workflow, they can check if a field is filled or not and prompt the user for more data

[Ivan Andrieiev]

 @Nic Brough -Adaptavist-  Hi

Sometimes when closing the task, there is no window with filling in the "Solution" field. Just switching to "Closed" status.

[Nic Brough -Adaptavist-]

You'll need to talk to your admins - they will need to add the screen (or the field to the current screen) in the workflow, so that the user is prompted for it.  Or just the validator I described.

[Giuseppe Barnaba · Accepted solution]

Hi,
you could create a closure screen to insert between the status.
You could add the "solution" field in this closure screen and you could add a "Field Required Validator" validator in the workflow between the status.

[John Funk · Accepted solution]

Hi @Ivan Andrieiev 

You can add a transition screen to the transition going to Closed and place the Resolution field in that screen. Then add the validator to the same transition as Nic mentions. 

[__ Jimi Wikman · Accepted solution]

Do you want to block the transition if it is not filled in?

Do you have that field added to the close screen?