Smart replies not working

[MJ]

I have enabled smart replies in settings but it is not populating in the application. It was for a brief moment but nothing now. I would greatly appreciate some kind of feedback.

[Marc -Devoteam-]

Hi @MJ 

Smart replies option is in relation to "canned Response" option in comments on issue/work item in JSM projects.

This function is not for Jira Software/Core projects.

[Prachi Bolar]

Hello MJ,

Welcome to community :) 

I understand the smart replies is turned on global level and also at your personal settings 

Looks like some issue in the feature for your instance. Please reach out https://support.atlassian.com/contact/

Team will further see what is wrong with in the backend

Thank You,

Prachi