Smart Value to Return Custom Field Value on Automation

[adithya]

Hi !

i try to return Value custom field named "Request Title" on automation with Smart Value (Email Notification Automation).

so.. when issue created user will se Value from "Request Title" .

i tried 

{{issue.customfield_xxxxx}}, {{issue.[NAME].value}}, {{issue.customfield_id.value}}

it's not working.

[John Funk]

Hi Aditha,

Can you share an actual screen shot of your rule? 

[Aron Gombas _Midori_]

Please test if the {{issue}} smart value evaluates to the expected value at all.

Maybe, the issue itself is not present, then of course, its custom field value won't be, either.