Smart Value HTML Formatting

[joemallion]

Hi there,

I am using the below smart values in an email sent via an automation:

<h2>Ticket Body</h2>

{{issue.description}}

<h2>Subtasks</h2>

{{#issue.subtasks}}
* {{key}} - {{status.name}}
{{/}}

<h2>All Issue Comments</h2>

{{#issue.comments.reverse}}
{{body}}
<em>Comment by: {{author.displayName}} at: {{created.mediumDateTime}}</em>

{{/}}

However when they are outputted in the email there is none of the HTML formatting from the fields. 

If there a way to get this outputted in the email? 

I have the "Send As" field set to "HTML" already - https://i.imgur.com/ZvRDDs9.png 

For example the output is similar to the below with formatting contained in braces rather than HTML and the heading tag "All Issue Comments" is outputted as plain text rather than a <h2>:

All Issue Comments


[~accountid:70121:dsfdsfdsfds-455453-435435-34543-ea82fe9f963b] 

{quote}This is an example quote that would be sent via email{quote}

This is an example of a comment on the above quote.

[Sachin Dhamale · Accepted solution]

@joemallion ,

I think you need to append .html to the smart value if you want to get the html values. 

{{issue.summary.htmlEncode}}

{{issue.description.html}}

refer this Doc 

refer same another Ticket 

Accept the answer if it helps