Slack workflow error message, "you don't have access to jira cloud item in this workflow"

[omari_starks]

Hi all, 

I created a workflow in Slack that uses Jira to create an issue. The workflow works for me without problems, but when others try, they get the error below. The people who have tried have Jira accounts and Jira installed in Slack. Based on the message "don't have access to Jira Cloud item in this workflow," I think that one of the items (fields) we have via the workflow, which map to Jira, might be the issue. I'm guessing, and I'm not sure which item is causing the error. 

ll

[Mohanraj Thangamuthu]

Hello, Good day. Slack workflow and Jira cloud integration is owned by slack support team. Please check with slack support team. Or you can use the slack app available builtin on the Jira cloud. Thanks!

[omari_starks]

Thank you for letting me know. 

[Michael Wade]

@omari_starks I have this exact issue. Did you discover a fix?

[omari_starks]

@Michael Wade, I reached out to Slack as it's their issue, so to speak. It's known, but doesn't seem to be a priority. I followed up about a week or so ago, and I still can't use it. 

I guess not enough people have the same challenge. 

Currently, I'm using a Jira request form. It's not as cool, but it does the trick. 

[Stuart Murray]

Also interested in seeing this issue fixed

[André Almeida]

Also interested in seeing this issue fixed

[omari_starks]

Still doesn't work.

[Christy Kennedy]

Hi all! I actually just spoke to slack myself. My problem was the "Modify Reporter" permission on our Jira project. I opened that perm up, and now everyone is able to create the issue! 

I suggest checking all the necessary Jira permissions such as Browse Project, Create Issues, Edit Issues, Assignable User, Assign Issues, Modify Reporter, and anything else you can think of.

Here are other things that Slack Support sent me:

• For the users that are unable to create a Jira issue through the Slack workflow, are they able to manually set the Reporter field in Jira? Additionally, are Admins able to create issues through the workflow, but are non-Admins unable to use the workflow successfully?
• Verify the affected users can create issues through the Jira app in Slack (use /jira create command as a test)
• Check if there are any issue type-specific permissions in Jira that might be blocking them
• Check out the Activity Log, which you can find by opening the workflow in Workflow Builder and selecting the 3 dots … next to the Publish Button.

[Christy Kennedy]

@omari_starks any updates on this from Slack?

[omari_starks]

none