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Slack for Jira Cloud failing on "manage"

David (Grue) DeBry
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May 15, 2019

I've linked Slack and our Jira Cloud instance, and "/jira connect" let me attach a Jira project to a public channel.

However, when I do "/jira manage", I run into problems. The command provides a "Manage subscription" link. I click on that, and get a page with 4 error messages:

-----

Slack integration error: something went wrong while getting channel info

Please try again later or contact support. Error ID: b03acd50-7730-11e9-886d-bf3d96daae72

Slack integration error: something went wrong while getting teams list

Please try again later or contact support.

Slack integration error: something went wrong while getting teams info

Please try again later or contact support.

Slack integration error: something went wrong while getting subscriptions list

Please try again later or contact support.

----

It looks like this all starts when the following REST API call fails with a 500 error:

https://jira-slack-integration.prod.atl-paas.net/api/channels/XXXXXXXX

(I've obscured my channel ID on the previous line.)

 

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