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Site down for maintenance, Atlassian support not responding

Mark Sykes
Mark Sykes
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March 9, 2025

Has anyone got any idea how to contact Atlassian Support when your site is down for 'scheduled maintenance'?  Our JIRA site has been down for at least 24 hours and we're not getting any response from support calls logged via the portal.  All office contact phone numbers also respond with 'our office is closed today'.  It's Monday afternoon in our timezone.

If there's someone inside Atlassian watching this channel please get someone to have a look at ticket CA-3427404

Any meaningful response appreciated!

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Trudy Claspill
Trudy Claspill
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March 9, 2025

Hello @Mark Sykes 

Welcome to the Atlassian community.

What is your subscription; Free, Standard, Premium, or Enterprise?

What priority did you set on your support case?

I have flagged your post to raise it to the attention of Atlassian Team members, but the SLA for this is 2 business days.

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Mark Sykes
Mark Sykes
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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March 9, 2025

Thanks Trudy, our site came back up about an hour ago.  

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