Site Maintenance

[Kemal Buğra Ercan]

Hello,

Our Jira Cloud site has been stuck on the "Site Maintenance" screen for more than 3 hours.
This happened right after we tried to remove the Jira Product Discovery app.
Now we cannot access our Jira Software projects, backlog, or sprints.

Request ID shown on the maintenance page: 9981e04722ba483497a63b20989d9017
Site URL: https://fatmasekban.atlassian.net

Atlassian Status shows multiple "Active Incidents", but our site has been locked in maintenance mode for hours.
Could you please confirm if our site is directly affected and when it will be restored?

Thank you.

[Mohanraj Thangamuthu]

Hello, Good day. Checking from my end, I don't see any maintenance activity on your site. Could you try again now?. Thanks

[Kemal Buğra Ercan]

I would ask you to check again.

[Mohanraj Thangamuthu]

Thanks for the update. From the screenshot you are using a different URL.

Are you facing issue with https://fatmasekban.atlassian.net/ or https://fatmasekban-1753706264071.atlassian.net?

[Kemal Buğra Ercan]

https://fatmasekban-1753706264071.atlassian.net?

We're experiencing issues with this URL. Thank you for your support.

[Mohanraj Thangamuthu]

ok, I checked for the site : https://fatmasekban-1753706264071.atlassian.net/ on this site Jira has been suspended due to payment reason.

Create a ticket with our billing team at https://support.atlassian.com/contact/

[Kemal Buğra Ercan]

Do I need to open a ticket to continue using the free part?

[Mohanraj Thangamuthu]

Yes, our billing team should be able to help on this request. Please create a ticket with our billing team. Thanks!

[Kemal Buğra Ercan]

Hello again, 

https://fatmasekban-1753706264071.atlassian.net/

The URL we used was as shown above. We don't want the URL to say "fatmasekban." I'll create a new account with our company's email address and purchase the standard package. My question is: When I create a new account, is there a way I can move the tasks from our project at the previously suspended URL to the new account?

[Karan Sachdev]

Hey @Kemal Buğra Ercan

You should be able to update the product URL using the steps in this document: https://support.atlassian.com/organization-administration/docs/update-a-product-url/

Thanks!

[Mohanraj Thangamuthu]

Looks like Jira got suspended two days back. Please work with our billing team to un-suspend the instance, so that you can export the data.