Shared Dashboard is not visible to users though access is given

[Ekta Anand]

i created a dashboard for my team , and shared to users also with all access but still it is not visible to any oneone

[Kinga_Getint]

Hey @Ekta Anand 

Before I try to suggest you some steps to solve this - when asking a question here, remember that it's important to inform what Jira version you use (example: Cloud/Data Center). It's crucial because features, navigation, and sharing permissions differ significantly between them.

Without that info, I can suggest you some general things to check:

• Dashboard sharing – ensure the dashboard is shared with the correct users, groups, or projects (not just private).
• Filter sharing – if your dashboard uses saved filters, those filters must also be shared with the same audience.
• Project permissions – users need “browse project” permission for any projects shown on the dashboard.
• Accessing the dashboard – ask users to use the direct link or check under Dashboards > View all dashboards > Shared with me.

*As you are the owner of created dashboard (like I assumed), you can change mentioned settings. Hope it will help you!

[Gor Greyan]

Hi @Ekta Anand
Could you please share a screen from the Rename or share section of the dashboard, to see, how it is shared?

Choose your dashboard in the sidebar and select More (•••) > Rename or share.

One tip, after choosing with whom you are sharing the dashboard, you should press Add then the Save button.

https://support.atlassian.com/jira-software-cloud/docs/create-and-edit-dashboards/

[Ekta Anand]

Hi Gor,

I have done all the tips shared but still not visible to others

[Gor Greyan]

@Ekta Anand
Thanks for the provided information.

Am I right that when they open the dashboard, it says that there is no access, or the dashboard is being opened, but no data is displayed?

[Ekta Anand]

yes