Setting the predefined request type when creating an issue or chaning issue type

[Roman Kaljuorg]

Hi!

I am pretty new to configuring Jira myself and I've been looking all over for a solution, that I could understand.

Question 1

When manually creating an issue (not through the customer portal), the request type is not being set.

Currently, I have two issue types. Each issue type has one request type. Now, when I create an issue it gets created without a request type.

Is it possible to set a predefined request type when creating an agent creates an issue manually?

Question 2

When an existing issue gets edited - changing the issue type, the request type is not being updated. Is it possible to automatically change the request type, when changing the issue type in an existing issue?

Thank you!

[Jack Brickey]

Q1: you can use automation to set the request type if the issue comes in thru the app I think

Q2: again, I would check the Automation capabilities.

[Roman Kaljuorg]

Automation works for Q1, but not for Q2 I'm afraid.