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Setting SLAs alarms

urmil gohil March 23, 2018

Hi , 

i am trying to set different alarms for my SLA in jira, for instance if i am in amber state a message or sound would be triggers to notify the management that the SLA in under serious breech 

1 answer

1 vote
Jack Brickey
Community Champion
March 23, 2018

Alarming with colors and sound is not supported. You could check for an addon but I have my doubts that there will be one. You can setup email notifications to achieve this. 

urmil gohil March 23, 2018

hi, how do i set up the email notification in the SLA  page , in the settings ?

Jack Brickey
Community Champion
March 23, 2018

There are a number of discussions in the Community so you might want to do a bit of searching to find the best solution for you. Most commonly you would build a JQL filter for breached or about to breach issues and create a subscription to the filter. Here is one thread explaining get how. 

There are some good addons that improve SLA handling and notifications so you may wish to search the Marketplace if interested. 

urmil gohil March 23, 2018

ok Jack , let me try it, 

cheers :)

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