Can I notify a group of people (via user-picker field) when an SLA time has been breached?

I would like to set up an automation rule to essentially notify users that have been set set as approvers within a request when the SLA timer I've created for the approval window has been breached. 

I'd like to be able to use this notification to remind these users that there are requests pending their approval and to please review and provide a response.

Is this possible using the current options within Automation for JIRA?

1 answer

1 accepted

1 vote
Nick Menere Community Champion Aug 22, 2017

Hi Francesco,

 

Although we don't have a trigger for directly responding to SLA breaches, we can run a schedule and find issues that have breached in the last X mins. Then it is fairly straight forward to send the email:

Screen Shot 2017-08-23 at 10.40.27 am.png

To send the email, you need to iterate over the Approvers.

 

Screen Shot 2017-08-23 at 10.40.20 am.png

Hope that is what you are after.

 

Cheers,

Nick

That's precisely what I was looking for. The syntax within the 'To:' field was not something I was able to work out so thank you!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Thursday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

166 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you