Setting Data Residency

[Andrew Barnes]

Hi there, I am unable to set data residency for Jira Software (and Jira Service Management) without setting data residency for Confluence first. Is there a way for me to bypass this? 

[Odd_lynice]

Hi Andrew,

I assume that your Jira Service Management and Jira Software license is set on the free version while your Confluence is either on the Standard or Premium plan.

Note that the ability to select where your data is hosted is only available in Standard, Premium and Enterprise version of Jira Software, Jira Service Management, Confluence etc. more details about data residency can be found in Understand data residency.

If my assumption is right that both Jira Software and Jira Service Management is free then you can not select where the data is hosted since it is on a free plan. You need to upgrade the license to either Standard or Premium to be able to set the location.

You can change your plan easily Login to your cloud site >> click on gear icon >> billing >> manage subscription >> change plan >> select standard.

Once done you should be able to move data location.

Theodore