Set "Status" During Ticket Creation

[kayla]

Is it possible to add the "Status" field to a new ticket creation screen?

Right now I have to add a ticket, then find the ticket in backlog and change the status. It would be nice to get that option in the first screen when you'd like the ticket to have a "Selected for Development" status right away.

[Nich Hogue · Accepted solution]

As mentioned that's not really something you can update. The status is defined by the workflow step. A workflow step is a status, and then it's reflected in the type of status that it is. You could have multiple To Do, and In Progress, statuses. As well as multiple Done statuses. This is to let jira adapt to how your team works. 

If you want your tickets to reflect a different status on creation. You could have your create step of the workflow link to a status that reflects what you're looking for. How ever this would put all tickets in to that status. 

Another method you could use is to add a custom field that would help define where a ticket would fall in the workflow location. Then use a post function to transition the issue based on that field. There's a few products out there that make this sort of function possible. For instance in the JMWE or JWT add ons you can have a transition trigger on a simple query to see if the field you created is set as true then execute the desired transition. 

Hope that this helped out with some options. 

[kayla]

Thanks @Nich Hogue I think this workaround will resolve our problem! Going to test it out now. 

[kayla]

It worked! It took me a little bit to get acquainted with JWT -- for any other first-timers installing Jira Workflow Toolbox Cloud, after you've installed the plugin go to Jira Settings > Issues > Workflows and select the transition you'd like to update. When you go to add a new post function, the JWT workflows will already be on the list of possible post-functions to add! 

[Nich Hogue]

Fantastic glad to hear that worked out for you!

[Nic Brough -Adaptavist-]

Status is not really a field, it's an indicator of where an issue is in the workflow.  The "create" process can only land on the first step of the workflow, so, no, there's no way to start a process in the middle.

[kayla]

Thanks @Nic Brough -Adaptavist-, I really appreciate your distinction!