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Set Work Item start date back to Empty when its created as a clone

Set Work Item start date back to Empty when its created as a clone

Trying to create an automation where any clone does not take on the startdate but reverts to EMPTY

We have automation that sets the start date once the work item status is set to In Progress - if its Empty but when we clone it takes on the start date of the item its cloned from and is therefore not EMPTY

there seems to be no flag anywhere to say if a work item is a clone other than linked work items - problem is we often do not link work items so cannot use this.

is there anything else on a work item to flag its a cloned item we can use?

2 answers

1 vote

Hi @Andy Christley

When a ticket is cloned, CLONE will be automatically added to the summary. However, this can be manually removed by the user.
The Cloned ticket will be linked to the original ticket using a Clone link type

If any of the above are available, you should be able to remove the start date on cloned work item

1. If the summary contains CLONE

Trigger: work item created
Condition: work item fields condition
- Summary contains CLONE
Action: Edit work item
- Select start date from the list and leave it empty

2. If it is linked to the original ticket

Trigger: work item created
Condition: Related work items condition
- Related work items - Linked work items
- Link type: Select the relevant link type. EX: is cloned by, clones
- condition: Are present
Action: Edit work item
- Select start date from the list and leave it empty

Cheers!

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0 votes

Hi @Andy Christley

What is the main action on cloning a work item?

Is this the clone action or is this also already based on an automation?

In the post you mention the start date is set based on transition "in progress", is there another status in between initial work item status and "in progress"?

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its the clone action - user will click on Clone - problem is i cannot always rely on the user to remember to reset the start date from that of the cloned item - want to automate it

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Hi @Andy Christley

@Lalithesh Channu is right on using an automation based on summary, but if a users changes this, then this will fail.

Triggering automations on Summaries is always flimsy.

So my ask is is there a status in the workflow a work item needs to transition to before the work item can move to "In Progress"?

If this is the case you can create an automation that based on that transition clear the Start Date field.

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Set Work Item start date back to Empty when its created as a clone

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