Set Summary Field using custom field value.

[Christopher]

We using Jira Service Desk Cloud and have the summary field hidden with a preset value. Is there a way when the issue is submitted to add a custom field to the summary field?

[Petter Gonçalves]

Hello Christopher,

You can automatically update the summary field with the value of another custom text field by using the post function "Copy value from other field", however, not in the first transition (Issue creation).

Can you please let us know if you are trying to add the custom field value together with the previous value of the summary field or completely update the summary field only with the text custom field?

If you are trying to completely update the summary field only with the text custom field, you can configure a "Fake initial status" where you will set the value of the text custom field, and then configure an automation rule that will transition the issue to another status and update the summary field. These would be the steps:

- Configure an extra initial status in your workflow, for where the issue should be transitioned when created. Also, configure a single transition from the fake status to the correct initial status

- In the transition that goes to the correct initial status, configure the "Copy value from other field" post function to set the summary field with the text field

- Configure a new Automation rule (Project settings > Automation) to transfer the issue to the correct status:

Performing the steps above, the added value in the text field will be added in the summary field of the issue.

Let me know if this is what you are looking for.