Session Expiry - Board loads, but actions error out

[Dave Anderson]

JIRA makes me sad. Our project always silently expires sessions at the worst possible time.

• i opened a new browser tab to JIRA
• it loaded the board
• i started drafting a work item in our TODO column
• hit enter..
• session expired. wut - how?

I would expect that if my session has expired, it should prompt me to re-authenticate as soon as a view the page, rather than when I perform an action.

Other examples:

• Is it your turn to share the board during standup? The board will display fine, but when you try to click on a work item, your session is expired.

The handling around expired session generally feels wonky, sometimes the page will error ungracefully, other times you'll be prompted to re-authenticate.

Is it possible that our admin has misconfigured some settings for this project that are contradictory and cause the sessions to behave unexpectedly? Or is this a bug in JIRA Cloud's session management that others experience as well.

[John Funk]

Hi Dave - My session never expire. So yes, your instance has something configured for that. 

Take a look at this: https://support.atlassian.com/jira-cloud-administration/docs/configure-session-timeout/