ServiceDesk is not licenced for use. Most modules have not been started. JIRA 7

[Timur Shaidullin]

Hi there.

Help me please.

I have installed jira service desk for JIRA 7. During getting an trial version I've got an error:

2020-07-03 17:20:12,870 http-nio-8080-exec-11 ERROR tshaidullin 1040x3x1 4m2kzt 178.205.60.119,127.0.0.1 /issues/ [c.a.n.p.jira.servicedesk.ServiceDeskLicenseServiceTracker] Error invoking ServiceDeskLicenseService#hasAgentLicense
java.lang.reflect.InvocationTargetException
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
   at java.lang.reflect.Method.invoke(Method.java:498)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskLicenseServiceTracker$2.apply(ServiceDeskLicenseServiceTracker.java:58)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskLicenseServiceTracker$2.apply(ServiceDeskLicenseServiceTracker.java:38)
   at com.atlassian.fugue.Option.map(Option.java:272)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskLicenseServiceTracker.hasAgentLicense(ServiceDeskLicenseServiceTracker.java:81)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskAgentLicenseStateService.hasAgentLicense(ServiceDeskAgentLicenseStateService.java:22)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskAgentLicenseDataProvider.isCurrentUserAServiceDeskAgent(ServiceDeskAgentLicenseDataProvider.java:31)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskAgentLicenseDataProvider.get(ServiceDeskAgentLicenseDataProvider.java:25)
   at com.atlassian.nps.plugin.jira.servicedesk.ServiceDeskAgentLicenseDataProvider.get(ServiceDeskAgentLicenseDataProvider.java:9)
   at com.atlassian.plugin.webresource.impl.config.Config.getWebResourceData(Config.java:1092)
   at com.atlassian.plugin.webresource.impl.snapshot.WebResource.getData(WebResource.java:77)
   at com.atlassian.plugin.webresource.impl.helpers.UrlGenerationHelpers.buildDataResources(UrlGenerationHelpers.java:355)
   at com.atlassian.plugin.webresource.impl.helpers.UrlGenerationHelpers.resolve(UrlGenerationHelpers.java:224)
   at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.resolve(DefaultWebResourceAssembler.java:86)
   at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.drainOrPoll(DefaultWebResourceAssembler.java:75)
   at com.atlassian.plugin.webresource.assembler.DefaultWebResourceAssembler$1.drainIncludedResources(DefaultWebResourceAssembler.java:66)
   at com.atlassian.jira.plugin.navigation.HeaderFooterRendering.includeResources(HeaderFooterRendering.java:109)
   at jsp.decorators.general_002dhead_002dpre_jsp._jspService(general_002dhead_002dpre_jsp.java:120)
   at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
   ... 25 filtered
   at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writeTemplate(AbstractJspDecorator.java:93)
   at com.atlassian.jira.web.pagebuilder.AbstractJspDecorator.writePreHead(AbstractJspDecorator.java:53)
   at com.atlassian.jira.web.pagebuilder.GeneralJspDecorator.writePreHead(GeneralJspDecorator.java:32)
   at com.atlassian.jira.web.pagebuilder.DefaultPageBuilder.flush(DefaultPageBuilder.java:84)
   at com.atlassian.jira.plugin.issuenav.IssueNavAction.flushHeadIfEnabled(IssueNavAction.java:932)
   at com.atlassian.jira.plugin.issuenav.IssueNavAction.requirePageResources(IssueNavAction.java:365)
   at com.atlassian.jira.plugin.issuenav.IssueNavAction.doNav(IssueNavAction.java:381)
   at com.atlassian.jira.plugin.issuenav.IssueNavAction.doDefault(IssueNavAction.java:270)
   ... 3 filtered
   at java.lang.reflect.Method.invoke(Method.java:498)
   at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70)
   at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56)
   ... 2 filtered
   at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
   ... 7 filtered
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
   ... 52 filtered
   at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilterWhenNotLicensed(OperationalStatusAwareHttpFilter.java:71)
   at com.atlassian.servicedesk.internal.web.OperationalStatusAwareHttpFilter.doFilter(OperationalStatusAwareHttpFilter.java:33)
   ... 4 filtered
   at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
   ... 41 filtered
   at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
   ... 1 filtered
   at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
   ... 20 filtered
   at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
   ... 5 filtered
   at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:116)
   ... 11 filtered
   at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
   ... 7 filtered
   at com.atlassian.jira.plugin.issuenav.IssueNavRewriteFilter.doFilter(IssueNavRewriteFilter.java:113)
   ... 4 filtered
   at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
   ... 70 filtered
   at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
   ... 1 filtered
   at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
   ... 32 filtered
   at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
   ... 5 filtered
   at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
   at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:142)
   at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:94)
   at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:64)
   at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
   at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
   at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
   ... 4 filtered
   at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
   ... 8 filtered
   at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
   ... 4 filtered
   at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
   ... 29 filtered
   at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
   ... 27 filtered
   at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
   at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
   at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
   at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NoSuchMethodError: com.atlassian.pocketknife.api.commons.result.ServiceResult.ok(Ljava/lang/Object;)Lcom/atlassian/fugue/Either;
   at com.atlassian.servicedesk.internal.license.ServiceDeskLicenseServiceImpl.hasAgentLicense(ServiceDeskLicenseServiceImpl.scala:46)
   ... 426 more
2020-07-03 17:20:27,876 Caesium-1-4 DEBUG ServiceRunner     [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.jira-email-processor-plugin]
2020-07-03 17:20:28,819 Caesium-1-3 INFO      [c.a.jira.startup.CacheWarmerLauncher] Warming up 3 caches.
2020-07-03 17:20:28,850 Caesium-1-1 INFO      [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2020-07-03 17:20:28,850 Caesium-1-1 INFO      [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.
2020-07-03 17:20:28,885 Caesium-1-2 INFO ServiceRunner     [c.a.j.index.ha.DefaultIndexRecoveryManager] Latest index date: {2020-07-03 14:32:57}, Latest DB date: {2020-07-03 14:32:57}
2020-07-03 17:20:28,901 Caesium-1-3 INFO      [c.a.jira.i18n.I18nWarmer] Init i18n cache
2020-07-03 17:20:28,918 ForkJoinPool.commonPool-worker-1 INFO      [c.a.j.cache.soy.SoyCacheWarmer] Warming 41 soy modules
2020-07-03 17:20:28,931 Caesium-1-1 INFO      [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2020-07-03 17:20:29,466 Caesium-1-2 DEBUG ServiceRunner     [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.servicedesk.approvals-plugin]
2020-07-03 17:20:31,440 Caesium-1-2 DEBUG ServiceRunner     [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.marvelution.jira.plugins.jenkins]
2020-07-03 17:20:35,449 Caesium-1-3 INFO      [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 6548