Service will not start.

[itsupport_fiore-ind_com]

The Jira service fails to start even after reboots and repairs. We need immediate assistance with this as it is preventing an end user from working. 

[Trudy Claspill]

Hello @itsupport_fiore-ind_com 

This is a user community, not a direct line to Atlassian Support.

To contact Atlassian Support directly, a Jira Administrator can open a case through here:

https://support.atlassian.com/contact/#/

[itsupport_fiore-ind_com]

I've been down that road and it takes me to KB articles or this community page. I need to open a ticket or actually talk to a support tech. 

[Nic Brough -Adaptavist-]

If that support system is bringing you back here, or to KB pages, then you do not have a supported licence - it's either outdated or you are on a "starter" licence (10 users).

If that's the case, you won't be able to open a support issue, all you've got is "community support", which means asking us here.  

If that's the case, you'll need to read the startup and application logs and tell us what the errors in them are.

[itsupport_fiore-ind_com]

OK, thank you for the reply. This is what I have found. 

The Atlassian Jira service terminated with the following service-specific error:
Incorrect function.

Event ID: 7024

- EventData

param1 Atlassian Jira
param2 %%1
4A006900720061000000

--------------------------------------------------------------------------------

Binary data:

In Words

0000: 0069004A 00610072 0000

In Bytes

0000: 4A 00 69 00 72 00 61 00 J.i.r.a.
0008: 00 00

- System

- Provider

[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager

- EventID 7024

[ Qualifiers] 49152

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x8080000000000000

- TimeCreated

[ SystemTime] 2023-01-16T17:13:45.842148000Z

EventRecordID 259213

Correlation

- Execution

[ ProcessID] 764
[ ThreadID] 3788

Channel System

Computer FIJIRA.Fiore-ind.com

Security

- EventData

param1 Atlassian Jira
param2 %%1
4A006900720061000000

[Trudy Claspill]

What exactly are you seeing as you step through the Contact pages?

Are you a Jira Site Administrator for your instance? Only Jira Administrators can open a support ticket, and you do have to have a supported license.