Service Desk Roles in a Software Project..?

[Hannes]

Hallo everybody,

we are using Jira Software and Jira Service Desk. As you can see in the screenshot, this is a Classic Software Project, but the roles are 'Service Desk Team' and 'Service Desk Customer'... I'm irritated regarding this. Why that mix?

[Kristina Radeva · Accepted solution]

All roles in Jira are global for all projects, so they will show up on every single project in Jira, no matter if it's a Service Desk or a regular Software/Business project. 

For example, I added a role that watches all issues in a project and that role is available across the entire Jira org. 

I recommend using Developer roles for the Software projects for people who don't need Admin access.