Service Desk Portal anonymous access

[Leann Adams]

Is there a way to implement anonymous access to the Service Desk portals(e.g. https://{servicedeskhostname}/servicedesk/customer/portal/1 )?  I've implemented the steps to allow an anonymous ticket to be created from the default Service Desk page without signing in to the tool (e.g. https://{servicedeskhostname}) , but it still requires a log in from the portal.

JIRA Service Desk 3.1.1 - Data Center licenses

[Nic Brough -Adaptavist- · Accepted solution]

No.  It needs some basic information to identify a user otherwise it can't respond to the right people or control access to the issues.

[Colin Goudie]

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