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Service Desk Permissions after upgrade to 3.6.4

Mike Jones
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August 23, 2017

We have recently upgrade from JIRA Server Service Desk 3.1 to 3.6.4 in a test environment to test before upgrading production. 

The issue that we are seeing is that the previous permissions for SD projects are not working and if I go to a SD project that I had access to in the previous version I no longer have access to even the list of queues. 

Note, that permissions are driven by LDAP connectors and that did not change.  I have checked the logs and permissions with nothing appearing indicating why I can't access the queues or the config > Request Types even though I am a SD project Admin. 

Any ideas/suggestions would be appreciated. 

Thanks,

Mike

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