Send web request from sandbox Jira to confluence (no sandbox) without Credentials

[Asier Vadillo]

I’m facing an issue while setting up a Jira Automation rule (in the sandbox environment) that creates a page in Confluence and then assigns ownership to the user who triggered the rule.

The rule itself works, but there's a problem:
If I don’t provide credentials in the Web Request, the request to Confluence returns a 404 Not Found error. However, when I include credentials, the page is created and ownership is correctly assigned.

Could this issue be related to the fact that Jira Automation runs in the sandbox domain (company-sandbox-609.atlassian.net), while Confluence is hosted in the production domain (company.atlassian.net)?

Or is there something else I might be missing?

[Marc - Devoteam · Accepted solution]

Hi @Asier Vadillo 

Yes, as you are using a sandbox and production instance in the mix, you will need to provide credentials to achieve an action on another instance.

As in context the Sandbox is another instance, you are connecting to.