Hi Atlassian Community.
I have this JQL that look at a status and if it's older than one week it changes to another status and send an email.
JQL:
project = XX AND status in ("YY") AND status changed before 1w. ( I added a comment about this on my other previous question and I didn't receive an answer)
The thing is that I created a new "task" for testing earlier today. It's not changing status but send an email about that "task".
Can I add something about the email in the JQL or do I have to use branch, action or condition?
Hi,
Two things, in your trigger look at the 2 checkboxes:
For the rest of the automation, should look something like this:
Regards,
Jeroen
Hi Jeroen
I solved the problem one hour ago :)
It looks like the one, you just sent in.
Thank you for your time
Regards
Mustafa
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Hi @Jeroen Poismans
I tried it with my test issues and it worked. But it didn't work when I it with the real issues. It changes status just after 4 days instead of staying 1 week on the status. Why does this happen??
Screenshot:
Regards
Mustafa
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Hi Mustafa,
Can you share a screenshot of the Automation you set up for this?
Regards,
Jeroen
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Hi Jeroen
I changed the automation a bit because i'm still testing how I can solve the problem
It looks like this now and earlier i had action to send the email after "transition the issue to"
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