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Send Reminder (Escalation Services) for issues with same value in a Field.

Guillem Pascual Suasi September 10, 2020

Hello everyone,

I need to set a reminder to be sent for new issues created with the same value in a concrete field as the others.

For example, we have an issue with a certain Serial Number and we need to send reminders if other issues with the same serial number have been created.

Is there any way to set that up as a JQL for the Escalation Services?

1 answer

1 vote
Jack Brickey
Community Champion
September 10, 2020

You would need some form of addon , e.g. automation for Jira, Scriptrunner, etc. the solution would be to trigger on the create and a condition using a JQL to search for existence of another ticket with the same SN.

Haddon Fisher
Rising Star
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September 11, 2020

Automation for JIRA is probably the easiest way to tackle this.

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