Hi everybody,
we have created a custom field "team". Instead of assigning issues to single persons, we change the field "team". Then we use the "team" field to filter the issues on each team board. So every team sees the issues they have to resolve. Only for incidents.
Now we need to send notifications to a group, once the value of "team" changes. For example, if somebody selectes "team"= DEV, an e-mail needs to be sent to the DEV Group members. The groups are implemented so no problem.
I've tried it with transition post functions with the JWE Addon. So our service desk uses the transition "assign to team" and selects the "team" value. The post functions sends an e-mail, to group DEV if the condition "team"=DEV is true. And so on.
That could work, but it would be to much effort to add a post function for each team, on every possible transition.
Also this solution wouldn't work if somebody changes the "team" value without transitioning the issue.
Do you guys have any suggestions?
