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Script language in blue box

David Skeers
December 27, 2022

When in the current sprint and hovering the mouse over the story description a blue box will pop up and cover the entire bottom half of the screen. In the blue box is script language pertaining to the story description. 

 

How do I get rid of this blue pop up?

1 answer

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1 vote
Alex Koxaras -Relational-
Community Champion
December 27, 2022

Hi @David Skeers and welcome to the community,

This, as you describe it, doesn't seem like normal jira functionality. Perhaps you are using an app from a 3rd party vendor. Care to share a screenshot of what you are talking about?

David Skeers
December 28, 2022

I blurred out some of the info by when I hover my mouse over the sentence that the red arrow is pointing at, the blue box comes up with all the language in it. I can hit Esc and it will go away until I hover over the sentence again. 2022-12-28_07-44-25.jpg

Alex Koxaras -Relational-
Community Champion
December 28, 2022

@David Skeers this is an error message and it's not about jira cloud as the tag of your post suggested. I would suggest that you do as the message states: Notify your jira admin for this issue. He/she should check the log file for this error.

Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
December 28, 2022

A quick one to rule out - do you have your browser in "debug" mode?  This can throw up error messages like this.

David Skeers
December 29, 2022

@Alex Koxaras -Relational-  I had two other users go to the board and this is not happening to them.  I looked at the board in Edge and in Chrome, it pops up in both. 

Next step is to check with JIRA Admin.

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