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Screenshot in rich text description gets unavailable (randomly?)

mdombret
mdombret
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July 19, 2024

Hello, 

My team and I are quite new in the setup of a completely new free Jira version.

Sometimes, we add screenshots in a rich text field of a ticket and even though we can see them at the beginning, it happens from time to time that, for unknown reasons, we can't see the picture anymore:

instead of viewing the picture, we see 'preview unavailable' and when we click on it, we get an error page with: 

 

Something went wrong.

We couldn't generate a preview for this file.

 

Can anyone help?

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