Saved changes to an issue that are now missing. Cannot see unsaved changes.

[Matt Penner]

I updated the description of an issue that has a string comments.  Several text changes and images were added or replaced.

Two days later the changes are non-existent, however the issue states the last update was 6/30/2020.  Also, the issue header shows "Unsaved changes":

Is it possible to recover these changes? I cannot see any way to view the unsaved changes or get the updates back. I've tried refreshing my browser and anything else I can think of.

[Matt Penner · Accepted solution]

Fixed but something strange was indeed going on.

I was able to double click on the description like you normally would and the unsaved edits were all there. However, I wasn't able to save them.  If I removed half the images it would then let me save.

After multiple refreshes, uploading images, restarting when the Save button would disable, etc. I finally got the latest content to save and be able to be reloaded.

[Andrew Morin]

https://community.atlassian.com/t5/Jira-Questions/Unable-to-save-a-jira-ticket-because-of-formatting-issue/qaq-p/1062513

https://jira.atlassian.com/browse/JRACLOUD-72289

Your not crazy :-)