SSL Connection not working

[Mridul Singh]

16-Nov-2021 15:39:24.288 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-bio-443"]
16-Nov-2021 15:39:24.773 SEVERE [main] org.apache.coyote.AbstractProtocol.init Failed to initialize end point associated with ProtocolHandler ["http-bio-443"]
java.io.IOException: Alias name jira does not identify a key entry
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:608)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:546)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.init(JSSESocketFactory.java:491)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.createSocket(JSSESocketFactory.java:219)
at org.apache.tomcat.util.net.JIoEndpoint.bind(JIoEndpoint.java:366)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:748)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:476)
at org.apache.coyote.http11.AbstractHttp11JsseProtocol.init(AbstractHttp11JsseProtocol.java:120)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:960)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:568)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:869)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
at org.apache.catalina.startup.Catalina.load(Catalina.java:580)
at org.apache.catalina.startup.Catalina.load(Catalina.java:603)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:310)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:484)

16-Nov-2021 15:39:24.773 SEVERE [main] org.apache.catalina.core.StandardService.initInternal Failed to initialize connector [Connector[org.apache.coyote.http11.Http11Protocol-443]]
org.apache.catalina.LifecycleException: Failed to initialize component [Connector[org.apache.coyote.http11.Http11Protocol-443]]
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:107)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:568)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:869)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
at org.apache.catalina.startup.Catalina.load(Catalina.java:580)
at org.apache.catalina.startup.Catalina.load(Catalina.java:603)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:310)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:484)
Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:962)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:102)
... 12 more
Caused by: java.io.IOException: Alias name jira does not identify a key entry
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:608)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.getKeyManagers(JSSESocketFactory.java:546)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.init(JSSESocketFactory.java:491)
at org.apache.tomcat.util.net.jsse.JSSESocketFactory.createSocket(JSSESocketFactory.java:219)
at org.apache.tomcat.util.net.JIoEndpoint.bind(JIoEndpoint.java:366)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:748)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:476)
at org.apache.coyote.http11.AbstractHttp11JsseProtocol.init(AbstractHttp11JsseProtocol.java:120)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:960)
... 13 more

16-Nov-2021 15:39:24.773 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-80"]
16-Nov-2021 15:39:24.804 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
16-Nov-2021 15:39:24.804 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 1359 ms
16-Nov-2021 15:39:24.820 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina
16-Nov-2021 15:39:24.820 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.0.38
16-Nov-2021 15:39:34.514 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-80"]
16-Nov-2021 15:39:34.530 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 9722 ms

[Dirk Ronsmans]

Hi @Mridul Singh ,

Seems like your SSL isn't set up correctly. Most likely the certificate is not in the keystore or it doesn't have the alias in it.

You can find a detailed article about it here: https://confluence.atlassian.com/jirakb/unable-to-start-tomcat-due-to-java-io-ioexception-alias-name-not-identifying-a-key-entry-215486485.html

[Jira Admin]

i have added .jks file into below path

Keystore Path:
C:\Program Files\Atlassian\Application Data\JIRA\jira.jks

key alias name = jira

pls suggest here

[Jira Admin]

These are the configuration in webserver side

Control Port: 8005

Profile: HTTP and HTTPS

HTTP Port: 80

HTTPS Ports: 443 

Keystore Path : C:\Program Files\Atlassian\Application Data\JIRA\jira.jks

Key alias: jira

[Jira Admin]

@Dirk Ronsmans  Pls suggest on above