SNOW - JIRA Integration

We require to integrate the SNOW with JIRA ticketing process - - have created the API - token - but somehow not able to invite SNOW to JIRA to integrate

2 answers

1 accepted

1 vote

Answer accepted

Hello @sharvani mehrish

Here is how I did the integration of SNow and Jira:

From Jira side I created a webhook for create/update/delete events
I've created the integration user and generated their API
I've also created automation rules for handling the attachments from Jira -> SNow

Everything else was handled by our ServiceNow developer. They have wrote all scripts.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks for your feedback @Nikola Perisic

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Welcome to the Atlassian Community @sharvani mehrish !

Can you please elaborate little more so we will be able to assist you?

What steps did you follow so far?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hi @Tinker Fadoua

Via JIRA we have created the SNOW integration API token. It auto generated an email & I tied to add SNOW as a user or invite the user but not able to do so

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

@sharvani mehrish will you give a try to a Marketplace plugin? or Do you only want to use internally developed solution?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Suggest an answer

Was this helpful?

Thanks!

Jira

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

SNOW - JIRA Integration

2 answers

1 accepted

Suggest an answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Community showcase

Atlassian Community Events