SMTP correctly configured but emails not sent

[Luigi Vaira]

I've configured SMTP for sending emails. Configuration seems to be ok: when I test it, I receive the message Your test message has been sent successfully to <email address="">.. However, I don't receive ANY email. How could I solve this problem?

[Luigi Vaira · Accepted solution]

Problem was not due to JIRA. There was a problem with GMail service that flagged my server ip as "suspicious"... :-/ Thanks anyway.

[MatthewC]

Have you checked a few things in Jira?

• Does the project have a notification scheme?
• Have you looked at the Mail Queue to see if the messages are being sent?
• Is your workflow sending events?

Best go through the troubleshooting guide and come to us with more information

https://confluence.atlassian.com/display/JIRA041/Troubleshoot+Mail+Notification+Problems

[MatthewC]

sorry a slightly better link

https://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting

[MatthewC]

Also.... if you are just testing your own emails... have you swicthed of the option where users get notified of their own events?

Administration > Issues > User Settings > User Preferences: Notify users of their own changes? -> NO

[Deleted user]

check your outbound mailserver settings, is it configured correctly, are there email addresses where there should be?