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SLA throwing 401 in customer portal

Björn Carell
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March 1, 2023

Hi, 

In the customer portal, the SLA's are not allowed to be viewed by customer users. Any idea why this happens?

If I, or any other employee, go via service management and click "View request in portal", the SLA's loads as expected. 

sla-unauthorized.png

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Björn Carell
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 1, 2023

Just realised this is the community and not support🙃 Raised it directly with Atlassian support.

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