SLA Time report

[Siv_]

I have set an SLA template in JIRA using the SLA time and reports plugin. it shows the SLA is breached when it actually has not breached the SLA time limit set. Need clarification on the same.

[Zoryana Bohutska _SaaSJet_]

Dear @Siv_ 

Pay attention that at the add-on SLA Time and Reports SLA timer stopping according to SLA goals (conditions) configured before. There you can select different variants of custom fields.

Time limit (custom triggers) isn't stopping SLA timer, it highlights issues and turn on triggers you had set before:  notification, changing reporter, priority or status

I hope I described it clearly.

Please let me know if you will need more explanations or help.

Regards

Zoryana

[Zoryana Bohutska _SaaSJet_]

Hi @Siv_ 

I`m from the SaaSJet team and I will be happy to help you!

Please contact to me by the email zoryana@saasjet.com or write request at the Customer Portal

I sure we can resolve your issue.

Best Regards

Zoryana