SLA Threshold

[Fikri Ahmad]

Hello.

Need assist for SLA threshold breached.

I able to come out with value "SLA Violated" base on below rule :

But when to come out with the value " Within SLA" based on below rule :

the rule is not working, the value is not appear as "Within SLA".

Below is the Audit log :

Need help and assist.

Thanks.

[Manoj Gangwar]

Hi @Fikri Ahmad 

You can create an automation like:

[Fikri Ahmad]

For Second row, AQL condition,is it use Object or Issue field.

[Fikri Ahmad]

if use issue field, what Assets field need to be stated?

[Manoj Gangwar]

It's not an AQL condition, it's just a JQL condition.

[Fikri Ahmad]

Already try this rule :

Still the same not appear value for "Within SLA".

Audit log show the same "config change" only.

[Manoj Gangwar]

could you please change the trigger to Issue Updated?

[Fikri Ahmad]

Manoj,

Sorry, which one? you mean "Field to monitor for changes" change to Issue Updated?