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SLA Remaining as Que column

Ryan Sherman January 25, 2022

Hi, 

I am trying to add a column on a que that will display the time remaning on an SLA.  Does anyone know if this is possible?  It does not appear to be a native feature as there are no options to add this. 

 

Thank you! 

 

2 answers

0 votes
Ryan Sherman January 25, 2022

Youre officially my hero. 

Pramodh M
Community Champion
January 25, 2022

😃

0 votes
Pramodh M
Community Champion
January 25, 2022

Queue you say!! Here it is

Go ahead and add the SLA's which you need to add here on queue and save it

Z1.png

Let me know if you have further queries

Thanks,
Pramodh

Ryan Sherman January 25, 2022

So when i go to edit cue, i dont see where i can add the SLA's, its not an option on the columns. 

Pramodh M
Community Champion
January 25, 2022

It's the option on the columns!!

Try searching it there

TTFR.png

Pramodh M
Community Champion
January 25, 2022

Can you please accept the answer as well!!

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