Rule for automatization

[Mindaugas Ambroza]

Hello, got question with Rule, which can auto assignee to person and dont need other person help.
Problem is how to make rule that he assignee tickets from one reporter ( like microsoft auth problem ) to one specific one person who work with it . I'll try creat rule, but when i try it, that rule can only assignee all incidents or request to one person.

I need specific reporter assignee to specific person.

[Mindaugas Ambroza · Accepted solution]

I solved problem, thanks for replay. You can close now ticket

[Fazila Ashraf]

Hey @Mindaugas Ambroza 

There is no ticket as community is not same as Atlassian support :) 

I am an atlassian expert voluntarily contributing for the questions of other community users ;) 

If my answer had helped, you can choose to click on 'Accept answer' to close the thread and help others easily get the solution 

[Fazila Ashraf · Accepted solution]

Hi @Mindaugas Ambroza 

Welcome to community!

If i understand correctly, you can use the condition block to validate if the reporter as specific person and then set the specific assignee

[Mindaugas Ambroza]

I will add photo, what i want, maybe its will be more simple to understand.
I want that reporter msp@bluebridge.lt always automatically assiggnee to  agent Vaidotas. But not all others tickets or incidents

And then i try search rule how to make it. I can make only rule which give all tickets for this person, but not specific


This maded rule assignee all incidents and all request to one person 

[Fazila Ashraf]

What you can do is, like how you have if issuetype = subtask, you can also validate whether reporter = given user

sample,