Rovo and Jira field access

[Davy Jacops]

I have created an agent which looks at incoming customer support tickets (Jira).

It examines the question, looks in confluence (user manual) for a solution, and then posts a draft reply in the Jira ticket. This draft reply must be posted in the "internal note" field.

The agent works fine, but instead of the "internal note" field, the agent always uses the normal note field, and as such also replies to the customer.

-> How to ensure the agent only write into "internal note" field?