Retrieve object ID for an asset in automation

[Enrique Sánchez]

I am working with a company managed project in Jira Service Management (Cloud, premium).

In a global automation rule, I want to follow this process:

https://support.atlassian.com/jira/kb/assets-automation-trigger-rule-based-on-attribute-update-for-jsm-cloud/

But it seems I can't use the {{object.id}} smart field as it throws an error.

Unable to render smart values when executing this rule:

Failed to get value for object.id: {{object.id}}

{{object}} returns the key of the asset (for example "DM-23") and the same goes for {{object.key}} or {{object.objectKey}}. Others like {{object.objectId}} throw the same error above.

The API call works OK if I enter the id manually, for example v1/object/23/history, but the issue is that I can't retrieve the triggering object ID to be able to use v1/object/{{object.id}}/history.

Any ideas?

Thank you.

[Trudy Claspill · Accepted solution]

Hello @Enrique Sánchez 

Welcome to the Atlassian community.

Names used in smart values can be case sensitive. For me, this works for getting the object ID following the Object trigger:

{{object.ID}}

[Enrique Sánchez]

Hi @Trudy Claspill

{{object.ID}} is not working either

[Trudy Claspill]

Can you provide a new screen image of the updated rule and the output in the Audit Log?

[Enrique Sánchez]

Sure, here it is.

[Trudy Claspill]

Both lower case id and upper case ID work for me.

In the past I have seen rules exhibit strange behavior if they are edited too many times. Can you try creating the rule from scratch?

[Enrique Sánchez]

Oh, that seemed to be the issue. When I created a new rule from scratch, the object.id started working.

I will leave here how the full rule ended up. I also needed to retrieve some object attributes so I added a second web request.

Thank you!