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[Resolved] My Jira Cloud is Down on the Free plan but Jira Status is reporting Operational

KINETAS IT
KINETAS IT
February 6, 2026

I am on the Jira Cloud Free plan. When I visit my Jira site (https://roboforge.atlassian.net/) I am redirected to (Something went wrong.) and receive a message that:

 

Something went wrong.

We're moving mountains to get it sorted.

View our status page and subscribe for
service updates.

 

But the status of Jira right now is "Operational": (Atlassian Status). This worries me as a free plan user that whatever is wrong will not be fixed and I will lose my work. 

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4 answers

1 accepted

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4 votes
Answer accepted
Brant Schroeder
Brant Schroeder
Community Champion
February 6, 2026

@KINETAS IT I will escalate to Atlassian through the community.  Looks like an issue that will need to be fixed by Atlassian.  I would encourage you to keep checking and if it comes back up to respond on this issue so Atlassian support knows.

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KINETAS IT
KINETAS IT
February 6, 2026

Thank you @Brant Schroeder for escalating.

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3 votes
Aaron Pavez _ServiceRocket_
Aaron Pavez _ServiceRocket_
Community Champion
February 6, 2026

Hi @KINETAS IT 

There is currently an outage

https://jira-software.status.atlassian.com/incidents/7yg61d3jfpdp

https://status.atlassian.com/

regards

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1 vote
KINETAS IT
KINETAS IT
February 6, 2026

As of 1hr since I posted this:

Jira status currently reports and Active incident: 

Screenshot 2026-02-06 161613.png

 

 

 

My Jira is still down:

Something went wrong

Try reloading the page, then check our Statuspage for any current outages. If there are no relevant outages, create a support request so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

  • Error type: 500 - Internal server error
  • Log reference: b2e4c633-8070-410d-bf64-4db7ffba9d5f
  • TraceId: 31d7488afa9d4a78b0c26ebd66169edf
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0 votes
KINETAS IT
KINETAS IT
February 7, 2026

This issue has now resolved. Thanks anyone that helped

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