[Resolved] My Jira Cloud is Down on the Free plan but Jira Status is reporting Operational

[KINETAS IT]

I am on the Jira Cloud Free plan. When I visit my Jira site (https://roboforge.atlassian.net/) I am redirected to (Something went wrong.) and receive a message that:

Something went wrong.

We're moving mountains to get it sorted.

View our status page and subscribe for
service updates.

But the status of Jira right now is "Operational": (Atlassian Status). This worries me as a free plan user that whatever is wrong will not be fixed and I will lose my work. 

[Brant Schroeder · Accepted solution]

@KINETAS IT I will escalate to Atlassian through the community.  Looks like an issue that will need to be fixed by Atlassian.  I would encourage you to keep checking and if it comes back up to respond on this issue so Atlassian support knows.

[KINETAS IT]

Thank you @Brant Schroeder for escalating.

[Aaron Pavez _ServiceRocket_]

Hi @KINETAS IT 

There is currently an outage

https://jira-software.status.atlassian.com/incidents/7yg61d3jfpdp

https://status.atlassian.com/

regards

[KINETAS IT]

As of 1hr since I posted this:

Jira status currently reports and Active incident: 

My Jira is still down:

Something went wrong

Try reloading the page, then check our Statuspage for any current outages. If there are no relevant outages, create a support request so we can help you out.

If you create a request, include the following so we can help you as fast as possible:

• Error type: 500 - Internal server error
• Log reference: b2e4c633-8070-410d-bf64-4db7ffba9d5f
• TraceId: 31d7488afa9d4a78b0c26ebd66169edf

Atlassian

[KINETAS IT]

This issue has now resolved. Thanks anyone that helped